Refund policy

Returns

If you change your mind about your order, you must let us know that you would like to return it within 14 days of receiving your order.

Please send any returns via Royal Mail only.

Once you have notified us, you then have 14 days to send the item back to us.

To request a return, please contact us using the contact form on our website. We will provide you with the information needed to return your order.

Customers are responsible for the cost of returning change-of-mind items to us. We strongly recommend using a tracked postal service, as the parcel remains your responsibility until it reaches us.

Please take reasonable care of any items you intend to return. Returned products should not show signs of wear, washing, damage or other handling beyond what would reasonably be necessary to inspect or try on the item.

If an item's value has been reduced as a result of unnecessary handling, we may be entitled to make an appropriate deduction from the refund.

Refunds

We do not offer exchanges for change-of-mind returns.

Once an eligible return has been received, your refund will be processed as soon as possible and no later than 14 days after we receive the returned item, or receive evidence that it has been sent back where applicable.

Refunds will normally be issued to the original payment method used to place the order.

If you would prefer, you may choose to receive your refund as Moving To Mars store credit instead.

Where you are exercising your statutory right to cancel an online order, the original standard delivery charge will also be refunded where required. Return postage costs remain the responsibility of the customer unless the item is faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you have received the wrong item, please contact us using the contact form as soon as possible.

Please include your order details and information about the issue so that we can resolve it for you.

Where an item is faulty, damaged or incorrect, your statutory consumer rights are not affected.

Cancelling or Changing an Order

Because our products are made to order and production can begin shortly after an order is placed, we cannot guarantee that we will be able to change an order once it has been submitted.

If you need to cancel an order, please contact us as soon as possible. If production or dispatch has already progressed to the point where we are unable to stop the parcel, you may need to receive the order and return it to us using the returns process above.

This does not affect any cancellation rights you have under UK consumer law.